English

中文

Refund/Return Policy

Title

Last updated: January 2026

1. General

2. Damages

3. Replacement

4. 14-day cooling-off period

5. Refunds

1. general

Non-food items can be returned within 14 days. Expired or damaged food items are guaranteed for refund.

For non-food and unopened items, we offer a 14-day return guarantee from the date of receipt.
Please ensure the product is unused, sealed, and in its original condition.

For food and perishable items, returns are not accepted for hygiene reasons —
however, if your order is expired, near expiration, or damaged, we will promptly offer a refund or replacement.

2. damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. replacement

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the desired product.

4. 14-day cooling-off period

Notwithstanding the above, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refund

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at info@eurobeautymall.com