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Need help? We got you.

Our team is always here for you.

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We will get back to you within 1 business day.

For product inquiries, wholesale inquiries, customs clearance, or business cooperation, please fill out the form below.

All information will be confidential.

Thanks for contacting us. We'll get back to you in 1 business day,

Company Address:

  • Hong Kong: A8, 10/F, Bold Win Industrial Building, No.16-18 Wah Sing Street, Kwai Hing, N.T. 

  • Poland: Szlak 77 street, Office 222, 31-153 Krakow, Poland

Email us

Info@eurobeautymall.com

Frequently Asked Questions

Do you offer free shipping?

We offer free shipping on every single item and order across the HK, MO, TW & SG — no minimum spend required.

All prices include VAT and customs duties, so there will be no hidden fees at checkout.

How to Purchase:
1. Select your desired products and add them to your cart.
2. Securely check out using PayPal, credit card, American Express, Apple Pay, Google Pay, or Shop Pay.
3. Your order will be fulfilled directly from our EU & Hong Kong hub — we’ll take care of the rest.

Are your products authentic?

All products are genuine European goods, sourced directly from the local market and carefully selected.
We ensure that all products come from reliable sources and meet local distribution standards. We do not sell counterfeit or third-party imitation products.

Does the price include all charges?

Yes.

All prices displayed on https://eurobeautymall.com are inclusive of VAT, import tax, and duties—you will not need to pay any additional fees upon receipt.
EURO Beauty & Mall covers all shipping costs, import taxes, and duties.

After shipment, you will receive full shipping tracking information via email, or you can log in to your account at any time to check your delivery status.
Orders typically arrive within 7-11 business days.

How long will i receive my package?

Shipping Process and Times

 

All orders are shipped from Europe (Poland warehouse), with daily flights transporting goods to Hong Kong.
Typically, shipping from Europe to Hong Kong takes approximately 4-5 business days.

Upon arrival in Hong Kong, goods will be packaged and dispatched by our local warehouse team to various locations in Asia, and a tracking number for parcels departing from Hong Kong will be provided.
 

After receiving the parcel tracking number, customers can expect to receive their parcel within 1-3 business days.

From the time of order placement, the entire delivery process takes approximately 7-11 business days (depending on the region).

Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible.
Orders can be cancelled before they are processed or shipped.

Once your package has been dispatched, we will not be able to cancel it.

You can always contact us via email: info@eurobeautymall.com or WhatsApp – our support team will respond as soon as possible.

Do you offer refunds or returns?

Yes, non-food items can be returned within 14 days, and expired or damaged food is guaranteed a refund.

For non-food and unopened items, we offer a 14-day return guarantee from the date of receipt.
Please ensure the product is unused, sealed, and in its original condition.

For food and perishable items, returns are not accepted for hygiene reasons—
However, if your order is expired, nearing expiration, or damaged, we will promptly offer a refund or replacement.

Our support teams in Europe and Hong Kong are always ready to assist—

Do you offer refunds or returns?

To return an item, simply contact our customer service within 14 days of receipt.
We will provide you with a shipping label - just print it out and attach it to your package.

We will arrange for a courier to collect the package from your address,
so there's no need to go to the post office or pay for shipping.

Once the returned item reaches our warehouse,
we will process your refund within 3-5 business days.

Please note:
• Only unopened, unused, non-food items are eligible for return.
• If your item is damaged, expired, or nearing expiration, we will immediately offer a refund or replacement.

What does “close to expiry” mean?

• Food, beverages: within 30 days after the expiration date
• Supplements and vitamins: within 60 days
• Cosmetics, skincare products: within 90 days
• Dry goods, tea, long shelf-life products: within 120 days

Can meat products be shipped to Hong Kong/Macau/Singapore/Taiwan?

Yes, all products listed on our website have passed our internal compliance review, confirming that they can be legally and safely shipped to Hong Kong / Macau / Singapore / Taiwan. While the specific procedures cannot be disclosed, we guarantee that: If a product is available for purchase on our website, it has already been verified and approved for international delivery.

You may shop with confidence.